At BE QUEEN, customer satisfaction is our top priority. We want you to love every purchase, but if for any reason you are not fully satisfied, our refund and return policy makes the process simple and transparent.
1. Eligibility for Returns & Exchanges
- You may request a return or exchange within 7 days of delivery.
- Products must be:
- Unused and unworn.
- In their original packaging.
- With all tags, labels, and seals intact.
- Items that are damaged due to misuse, wear and tear, or not in original condition will not be eligible for return.
2. Non-Returnable Items
The following items cannot be returned or exchanged for hygiene and safety reasons (if applicable):
- Perfumes once opened.
- Accessories with broken seals.
- Customized or sale/discounted items (if mentioned on product page).
3. Refund Process
- Once we receive and inspect your returned product, you will be notified of approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days through your original payment method.
- Shipping charges are non-refundable.
4. Exchanges
- If you wish to exchange a product (e.g., for size or style), please mention it while raising your return request.
- Exchanges are subject to product availability.
5. Return Process
To request a return or exchange:
- Contact us at 📧 abubakerdoctor98@gmail.com or 📱 Instagram @bequeen1_ with your order details.
- Our team will guide you through the return process.
- Pack the product securely in its original packaging and ship it back to the provided address.
6. Late or Missing Refunds
- If you haven’t received your refund after 10 business days, please check with your bank or payment provider first.
- If the issue persists, contact us and we’ll assist you immediately.
7. Contact Us
For all return, exchange, or refund queries, please reach us at:
📧 Email: abubakerdoctor98@gmail.com
📱 Instagram: @bequeen1_